WHO WANTS TO TALK TO A ROBOT?
Technology has revolutionised the way we do so many things and the pace at which it evolves is gaining momentum almost by the hour! But...
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AFTER BUILD. PROFESSIONAL AFTER CARE FOR NEW HOMES
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Editor
May 17, 20232 min read
GREAT AFTER CARE - GETTING IT RIGHT CAN BE TRICKY!
These are challenging times. World economies are looking down, competition is up, inflation has rocketed, energy costs have achieved...
17 views
Editor
May 17, 20232 min read
FAIL TO UNDERSTAND THE RELATIONSHIP BETWEEN CUSTOMER SERVICE AND BUSINESS GROWTH AT YOUR EXPENSE!
Too many businesses think that customer service or after care is a nice thing to provide, if you can. It’s almost regarded as optional in...
28 views
Editor
Apr 25, 20232 min read
KEEPING OVERHEADS UNDER CONTROL IS MORE IMPORTANT NOW THAN EVER!
Did you know, if you’re building anything between 5 and 50 plots a year, you’re likely to be paying between 8 to 20 times more than you...
26 views
Editor
Mar 31, 20231 min read
MAKE LIFE EASIER - GET THE APP!
For most new homes builders and developers, life is hectic and very often spent as much either on site or between site and the office, so...
15 views
Editor
Nov 30, 20222 min read
HOW DO YOU HANDLE HANDOVERS?
One of the most common responses to this question is …. ‘We get the site manager to do it’. And our heart sinks at that remark. He may be...
19 views
Editor
Mar 30, 20222 min read
COMMUNICATION IS SO IMPORTANT
As a world we are more connected today than at any time in the history of mankind, and yet in some instances we’re still very poor at...
15 views
Editor
Mar 30, 20222 min read
HOW WE MANAGE A DEVELOPER'S CONTRACTORS
If you read our previous article on the Occupant Portal, you’ll recall that we make clear, no matter how smart technology is, it needs...
15 views
Editor
Mar 30, 20222 min read
TECHNOLOGY ALONE IS NOT THE ANSWER–BUT WITHOUT IT NO RESOURCE CAN PERFORM EFFECTIVELY
After Build has invested a great deal in technology over more recent years – but for the record, nowhere near as much as we invest in our...
14 views
Editor
Mar 30, 20223 min read
SO, YOU'VE LEGALLY COMPLETED - NOW WHAT?
Customer service (generally) in the UK does not have a great reputation. This is highlighted in research which estimates UK businesses...
9 views
Editor
Jan 22, 20181 min read
OUTSOURCE CUSTOMER CARE - WHY NOT?
As an outsource service provider we’ve heard developers concerns over outsourcing their customer care – and it’s almost always about...
5 views
Editor
Mar 10, 20177 min read
HOW TIMES HAVE CHANGED
When it comes to customer care, there was a time when a developer could ‘wing it’! The consumer was less demanding, their expectations...
8 views
Editor
Mar 6, 20174 min read
ONLY ONE THING COSTS MORE THAN GOOD CUSTOMER CARE - NO CUSTOMER CARE
There is a cost to managing your customers which, if overlooked can quickly spiral out of control. Thinking you can cope without a...
8 views
Editor
Dec 6, 20164 min read
IT'LL ONLY TAKE YOU 10 MINUTES
One of the problems we see on a regular basis is the way many small and medium size developers handle snags and defects – when they don’t...
4 views
Editor
May 17, 20163 min read
HIGHER CONSUMER EXPECTATIONS
Purchaser expectations have altered significantly in the last 5 years (this is undoubtedly not unique to the new build sector) and...
10 views
Editor
Oct 24, 20151 min read
WHAT ARE DEFECTS REALLY COSTING YOU?
There are many classic and compelling arguments for out-sourcing certain aspects of any business … not least the cost argument! After...
9 views
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