Technology has revolutionised the way we do so many things and the pace at which it evolves is gaining momentum almost by the hour! But...

These are challenging times. World economies are looking down, competition is up, inflation has rocketed, energy costs have achieved...

Too many businesses think that customer service or after care is a nice thing to provide, if you can. It’s almost regarded as optional in...

Did you know, if you’re building anything between 5 and 50 plots a year, you’re likely to be paying between 8 to 20 times more than you...

For most new homes builders and developers, life is hectic and very often spent as much either on site or between site and the office, so...

One of the most common responses to this question is …. ‘We get the site manager to do it’. And our heart sinks at that remark. He may be...

As a world we are more connected today than at any time in the history of mankind, and yet in some instances we’re still very poor at...

If you read our previous article on the Occupant Portal, you’ll recall that we make clear, no matter how smart technology is, it needs...

After Build has invested a great deal in technology over more recent years – but for the record, nowhere near as much as we invest in our...

Customer service (generally) in the UK does not have a great reputation. This is highlighted in research which estimates UK businesses...

As an outsource service provider we’ve heard developers concerns over outsourcing their customer care – and it’s almost always about...

When it comes to customer care, there was a time when a developer could ‘wing it’! The consumer was less demanding, their expectations...

There is a cost to managing your customers which, if overlooked can quickly spiral out of control. Thinking you can cope without a...

One of the problems we see on a regular basis is the way many small and medium size developers handle snags and defects – when they don’t...

Purchaser expectations have altered significantly in the last 5 years (this is undoubtedly not unique to the new build sector) and...

There are many classic and compelling arguments for out-sourcing certain aspects of any business … not least the cost argument! After...