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AFTER BUILD. PROFESSIONAL AFTER CARE FOR NEW HOMES
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KEEPING OVERHEADS UNDER CONTROL IS MORE IMPORTANT NOW THAN EVER!
Did you know, if you’re building anything between 5 and 50 plots a year, you’re likely to be paying between 8 to 20 times more than you...
Editor
Apr 25, 20232 min read
26 views


MAKE LIFE EASIER - GET THE APP!
For most new homes builders and developers, life is hectic and very often spent as much either on site or between site and the office, so...
Editor
Mar 31, 20231 min read
18 views


HOW DO YOU HANDLE HANDOVERS?
One of the most common responses to this question is …. ‘We get the site manager to do it’. And our heart sinks at that remark. He may be...
Editor
Nov 30, 20222 min read
19 views


COMMUNICATION IS SO IMPORTANT
As a world we are more connected today than at any time in the history of mankind, and yet in some instances we’re still very poor at...
Editor
Mar 30, 20222 min read
16 views


HOW WE MANAGE A DEVELOPER'S CONTRACTORS
If you read our previous article on the Occupant Portal, you’ll recall that we make clear, no matter how smart technology is, it needs...
Editor
Mar 30, 20222 min read
18 views


TECHNOLOGY ALONE IS NOT THE ANSWER–BUT WITHOUT IT NO RESOURCE CAN PERFORM EFFECTIVELY
After Build has invested a great deal in technology over more recent years – but for the record, nowhere near as much as we invest in our...
Editor
Mar 30, 20222 min read
16 views


SO, YOU'VE LEGALLY COMPLETED - NOW WHAT?
Customer service (generally) in the UK does not have a great reputation. This is highlighted in research which estimates UK businesses...
Editor
Mar 30, 20223 min read
11 views


OUTSOURCE CUSTOMER CARE - WHY NOT?
As an outsource service provider we’ve heard developers concerns over outsourcing their customer care – and it’s almost always about...
Editor
Jan 22, 20181 min read
5 views


HOW TIMES HAVE CHANGED
When it comes to customer care, there was a time when a developer could ‘wing it’! The consumer was less demanding, their expectations...
Editor
Mar 10, 20177 min read
8 views


ONLY ONE THING COSTS MORE THAN GOOD CUSTOMER CARE - NO CUSTOMER CARE
There is a cost to managing your customers which, if overlooked can quickly spiral out of control. Thinking you can cope without a...
Editor
Mar 6, 20174 min read
8 views


IT'LL ONLY TAKE YOU 10 MINUTES
One of the problems we see on a regular basis is the way many small and medium size developers handle snags and defects – when they don’t...
Editor
Dec 6, 20164 min read
4 views


WHAT ARE DEFECTS REALLY COSTING YOU?
There are many classic and compelling arguments for out-sourcing certain aspects of any business … not least the cost argument! After...
Editor
Oct 24, 20151 min read
9 views
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