Following the immense amount of work carried out by the New Homes Quality Board, we were interested in seeing the summary of responses to...

The NHQB have announced their appointment of a New Homes Ombudsman following a long tender process. The Dispute Service have been...

We have published countless articles in our news pages about snags and snagging. It is a problem that has taxed housebuilders more than...

We spoke in an earlier article (‘Snagging Service’) about the problems of sites that have become overwhelmed by unresolved snags at the...

Fifty years ago, there wouldn’t have been too much to tell a buyer about their new home. The most complicated piece of technology would...

For some new housebuilders, After Care has been more of a concept than a practical reality. Lacking a universally established...

The ability for a consumer to complain is important and, to date this has been a largely dysfunctional aspect of how the new home...

If you have already received and read our previous article ‘Appointment of the New Homes Ombudsman’ you will have a good understanding of...

The new homes sector was probably the largest market without an ombudsman. Most other related sectors are already well served – housing...

After Build have been closely following the progress of the commission and set up of a New Homes Ombudsman since we studied the results...

Presented to Parliament by the Secretary of State for Housing, Communities and Local Government by Command of Her Majesty July 2020. The...

In the quest to establish greater control of new home quality and a better redress for the consumer, details of the new homes ombudsman...

In another critical step toward the introduction of the New Homes Ombudsman, an interim New Homes Quality Board was announced yesterday....

Many of you may recall that back in October, the Queen made a point of confirming the announcement of the New Homes Ombudsman in her...

Developers need to prepare to respond to the announcement that a New Homes Ombudsman will almost certainly be appointed in the coming...